MTNL Customer Service Number: Complaint, Helpline, and Toll-Free MTNL, or Mahanagar Telephone Nigam Limited, is a BSNL-owned subsidiary telecommunications service provider. It is a government-owned enterprise with headquarters in New Delhi.
MTNL Customer Care
It held a monopoly in these cities until 1992, when the telecom market became open to new providers. It only works in the metropolises of Delhi and Mumbai. MTNL strives to provide the finest services to its consumers. We have included all of the information you need regarding MTNL Customer Care, including area-specific customer care centre numbers, complaint, Helpline, and Toll-Free Numbers.
MTNL Customer Care Number
Toll-Free Numbers
| MTNL Services | Numbers |
| IN Services | 1800 22 1500 / 1800 220 2992 |
| Unpaid Bill Enquiry | 1660 |
| Toll-free | 1503 |
| FTTH | 1505 |
| Broadband | 1504 |
MTNL All India Numbers
| MTNL Services | Numbers |
| All Operators | 022-22192120 |
| Landline | 022-2222 1500 |
| Broadband | 022- 2222 1504 |
| Mobile Services | 98690 12345 |
MTNL Customer Care- E-mail Id
- selfcare@mtnl.net.in
- edonline@mtnl.net.in
MTNL Helpline Number
| Public Grievance cell | Call 011-23356666 or Fax 011-23357777 |
| MTNL Infoline | 24076666, 24077777 |
| MTNL Newsline | 24078888, 24079999 |
| Changed Number Enquiry Service | 1951/1952(IVRS) |
| Fault Repair Service | 2198 (IVRS) |
All-India Customer Care
| Services | General Query | General query Toll-free number | Complaints (toll-free) |
| Mobile Services | 98690 12345 | 1503 | |
| Landline | 022-2222 1500 | 1800 22 1500 | 1500 |
| Broadband | 022- 2222 1504 | 1800 22 1504 | 1504 |
| FTTH | 022-2222 1505 | 1800 22 1505 | 1505 |
| Leased Line | 022-2207 2690 | 12679 |
Area-wise MTNL Customer Service Centres in Mumbai
MTNL Mumbai Office
| Contact Number | 1600118844,24331408,24331409 |
| E-mail ID | helpdesk.Mumbai@mtnl.net.in |
MTNL South Mumbai Zone
| Area Name | Contact | Address |
| Colaba | 22047500, 22875733 | Telephone Bhavan, Near Strand Cinema, Mumbai, 400 005 |
| Cuffe Parade | 22152829, 22166655 | Near G.D. Somani School ,Grd flr. Cuffe Parade Tel. Exch.G D Somani Marg, Cuffe parade, Mumbai, 400 005 |
| Cooperage | 22841047 | Cooperage Tele. Exch. Bldg., Grd. Flr., Mumbai, 400 021 |
| Kalbadevi | 22404600, 22434600 | Kalbadevi Tele. Exch.Bldg., Gr. Flr., Shaikh Memon, Street, Mumbai , 400 002 |
| Fountain | 22630111 | Ground Floor,Fountain I ,Tele Exchange Bldg,Mumbai- 400001 |
| Mint Road | 22695090, 22695089 | OPP. Kabutar Khana, Fort, Mumbai, 400 001 |
MTNL Central Mumbai Zone
| Area Name | Contact | Address |
| Gamdevi | 23810111 | Gamdevi Tel. Exch bldg. Nana Chowk , Mumbai, 400 007 |
| Mandvi | 23460111 | Mandvi Tel Exch. Bldg, Mohammed Ali Rd , Mumbai, 400 003 |
| Mazgaon | 23790111, 23740111 | Mazgaon Tel Exch. Bldg. Sheth Motishah Lane , Mazgaon , Mumbai, 400 010 |
| Malbar Hill | 23610111 | Malabar Hill Tel Exch. Bldg , A.G. Bell Marg, Mumbai, 400 006 |
| Cumballa Hill | 23536300, 23522055 | Cumbala Hill Tel.Exch. Dr.G.D.Deshmukh Marg, Mumbai, 400 026 |
MTNL North Mumbai Zone
| Area Name | Contact | Address |
| Prabhadevi | 24386145 | Telephone House V.S.Marg, Dadar (W), Mumbai, 400 028 |
| Shivaji Park | 24442434 | Shivaji Park Tel Exch Bldg., Anant Patil Rd Dadar ,Mumbai, 400 028 |
| Sion | 24044499 | Sion Tel Exch Bldg., Gr. flr, near Champaklal Indl. Estate , Sion Koliwada Rd, Mumbai, 400 022 |
| Worli | 24982900, 24902020 | Worli Tel Exch Bldg, Pandurang Budhakar Marg, Worli, Mumbai, 400018 |
| Byculla | 23000111, 23054040 | Byculla Telephone Exch Bldg, Agripada , Mumbai, 400 011 |
| Currey Rd | 24711514 24717898 | Currey Road Tel Exch Bldg, Gr. flr., Currey Road , Mumbai, 400 012 |
| Wadala | 24112800, 24126300 | Wadala Telephone Exchange Building, Grd. floor, G.D.Ambekar Marg, Wadala, Mumbai, 400 014 |
| Matunga Tele Galary | 24046204 24046206 | Matunga Telephone Exchange Building, Dr. B.R. Ambeddkar Marg, Matunga (East), Mumbai, 400 019 |
| Adarsh Nagar | 24305337, 24306243 | Adarsh Nagar Tel Exch, Grd Fl Prabhadevi Mumbai 400 030 |
MTNL West-II Mumbai Zone
| Area Name | Contact | Address |
| Marol Maroshi | 29205328, 29204477 | Marol Maroshi Tele. Exch. Marol Naka Mumbai, 400059 |
| Marol MIDC | 28211221 | Marol Tele. Exch. MIDC Andheri (E), Mumbai, 400093 |
| Darpan | 26849010, 26831200 | Darpan Tele. Exch. Off Ahdheri Kurla Road, Andheri (E), Mumbai, 400 093 |
| Saki-Vihar | 28472121, 28572245 | Saki vihar Tele. Exch. Tunga Village, Saki Vihar Road, Mumbai, 400 072 |
| Seepz | 28291000, 28292215 | Seepz SDF-5 Unit 132 Andheri (E), Mumbai, 400 096 |
| Goregaon | 28758000, 28758999 | Goregaon Tele. Exch. S.V.Rd., Goregaon-(W) Mumbai |
| Pahadi | 28403000, 28421111 | Pahadi Tel Exch Pahadi School Rd No.2 Goregaon (E) Mumbai 63 |
| Pinky | 28346767, 28246667, 28340000 | Pinky Cinema, Near station Andheri(E) |
| Laxminagar | 28780101, 28769736 | Laxmi Nagar Gala No.16 Arihant Industrial Estate, opp Link Rd. Goregaon (W), Mumbai, 400 090 |
MTNL West-III Mumbai Zone
| Area Name | Contact | Address |
| Bhayandar | 9869248285, 28180111 , 28146633 | Bhayandar Tele. Exch. Railway Phatak Road Bhayander (E) 401 101 |
| Mira Road | 9869012627, 28116000 ,28125200 | Mira Rd. Tele. Exch. Sheetal Nagar, Mira Rd. (E), Mumbai, 401 107 |
| Dahisar | 9869277453, 28971700 , 28963380 | Dahisar Tele. Exch. Dahisar Check Naka, Dahisar(E), Mumbai,400 068 |
| Borivali | 9869421490, 28911781 , 28931133 | Borivali Tele. Exch. S. V Rd, Mumbai, Borivili (W), 400 092 |
| Kandivali | 9869255500, 28650802 , 28613310 | Kandivali Tele.Exch. S.V. Road, Kandivili(W), Mumbai, 400 067 |
| Charkop | 9869438669, 28692122 , 28680029 | Charkop Tele.Exch. Road No-5,Charkop Bus Depot Charkop (W) Mumbai, 400 067 |
| Malad | 9869249951, 28819011 , 28442022 | Malad Tele. Exch. S.V. Rd. Malad(W), Mumbai, 400 064 |
| Shimpoli | 9869036116, 28339988 , 28333833 | Shimpoli Tele.Exch. Kastur Park, Shimpoli Rd. Borivili(W), Mumbai, 400 092 |
| Samata Nagar | 9869279730, 28872300 , 28460008 | Samata Ngr. TeleExch. W.E. Highway, Kandivili(E), Mumbai, 400 101 |
| Magathane | 9869046555, 28703388 , 28701311 | Magathane Tele.Exch, Near Cable Corp, Off WEH, Borivali(E) Mumbai 400 066 |
| Akurli | 29652300, 29665500,20642777 | Shiv Shakti Bldg MHADA Lokhandwala Rd No.2 Akurli Rd Kandivali(E) Mumbai |
MTNL East-I Mumbai Zone
| Area Name | Contact | Address |
| Sheetal Plaza | 25031900, 25032111 | Sheetal Apts.LBS Marg, Kurla(W), Mumbai, 400 070 |
| Maneklal | 25140111, 25002200 | New maneklal estate,LBSMarg,Ghatkopar |
| Nityanand Nagar | 25002240, 25002200 | Tel.Exch.bldg,Andheri Link road,Nr Noori Mazjid Ghatkopar |
| Powai | 25783362, 25782581 | Powai Tele Exch. Gandhi Nagar, Powai, Mumbai 400 083 |
| Hiranandani | 25700101 | Tel.Exch,CETTM complex, Hiranandani, Powai |
| Chembur | 25220111, 25287900 | Chembur Tele Exch, Chembur Naka, Mumbai, 400 071 |
| Ashish Chamber | 25540111, 25540070 | Ashish Chamber,1st flr,R.C.Marg,Chembur, Mumbai, 400 074 |
| Mankhurd | 25560111 | Mankhurd Tel Exch Behind Datta Guru Nagar Deonar Mumbai 88 |
| Hingwala | 25012700 | Hingwala Exch Bldg Ghatkopar Mumbai 77 |
| Tagore Nagar (only Bill Collection Counter) | 25741343 | Tagore Nagar Tel Exch, Vikroli East |
| CHARAI (CSC-I & II) | 25349790, 25330111, 2534 9712 | Charai Exch.,Mauli Mandal Road, Thane(W), 400 061 |
MTNL East-II Mumbai Zone
| Area Name | Contact | Address |
| Naupada | 25411356 25391421 | Old Tel. Exch. Building, Gokhale Rd Naupada,Thane(W), 400 602 |
| Panchpakhadi | 25471500, 25471064 | Panchpakhadi Tel.Exch.,Uthalsar Naka,Panchpakhadi,Thane(W), 400 601 |
| Mumbra | 25466969, 25466565 | Mumbra Tel. Exch.,MEK Comp.Opp. Fire Brigade,Mumbra, 400 0612 |
| Wagle | 25811200, 25802841 | Wagle Estate Tel. Exch., Rd.16, Nr.Fire Brigade, Thane(W), 400 604 |
| Mulund | 25600000, 25910404 | Mulund Tel. Exch.,P&T Colony,Malaviya Rd., Mulund(W). Mumbai, 400 080 |
| Charnamrut | 25972300, 25971100 | Charnamrut Tel. Exch.,Ghodbunder Rd.,Cavesar,Thane(W), 400 601 |
| Sahayog | 25891100, 25892249 | Sahyog Tel. Exch.,Tikunjini Wadi Rd.,Manpada Rd.,Thane(W), 400 607 |
| Manisha Tower | 25631100, 25633500 | Manisha Tower,Tata Colony, Mulund(E), Mumbai, 400 081 |
| Kopri | 25322200, 25323221 | Sharda Chamber, S.W.Waswani Shiv Mandir Rd.,Kopri,Thane(E), 400 603 |
| Lokmanya | 25886422, 25881702 | Tamanna Bldg., Lokmanya Ngr.Tel.Exch.,Yashodhan Ngr.,Thane(W), 400 064 |
| Bhandup Btm | 25951200, 25951458 | BTM Compound, LBS Rd.,Bhandup(W), Mumbai, 400 078 |
| Nahur | 25660111 | RDLU Exch.,15 village Rd.,Opp. Goldseal Co.,Nahur(West),Mumbai-400078 |
| Vasant Vihar | 21730111 | Ashar Shopping ComplexVasant Vihar Thane (W), 400 610 |
| Kalwa | 25434100, 25432200 | Kalwa RSU, Dattawadi, Kharegaon,Kalwa,Thane-400605 |
| Balkum | 25332300,25362300 | Balkum Tel Exchange,Opp Colour Chem.,Bhiwandi Road,Thane West-400608 |
MTNL Navi Mumbai Zone
| Area Name | Contact | Address |
| Panvel | 27862020, 27480111 | Panvel Tel. Exch.,Panvel, Navi Mumbai, 410 026 |
| Rabale | 27642121 | Rabale Tel. Exch.,Thane Belapur Rd.,Rabale, Navi Mumbai, 400 071 |
| Nerul | 27714787 | Nerul Tel. Exch., Opp. Nerul Railway Station, Nerul, Navi Mumbai, 400 076 |
| Vashi Csc | 27806070 | Vashi Tel. Exch.,Opp Vashi Bus Depot, Vashi, Navi Mumbai 400 073 |
| Vashi-Sector 7 | 27821100 | Vashi RSU, Sector-7, Vashi, Navi Mumbai, 400 073 |
| Cbd Belapur | 27564949 | New Belapur Tele.Exch.Bldg., Sec.11, Opp.Rly.Stn. Navi Mumbai, 400 614 |
| Uran | 27222500, 27222000 | Uran Tel. Exch.,Nr. MIDC office,ONGC Rd.,Uran,Navi Mumbai, 400 702 |
| Kalamboli | 27420111 | Kalamboli Tel. Exch.,Nr.Steel market,Kalamboli, Navi Mumbai, 410 218 |
| Koper Khairane | 27540111 | Opp.bus depot, Sector 6, Abhyuday Bank, Navi Mumbai, 400 709 |
| Kharghar | 27745050, 27748080, 27740111 | Sector -21, Khargar, 410 210 |
| New Panvel | 27490111 | Sector 5/A New Panvel Tel Exch Bldg 400 614 |
| Sanpada | 27752300 | Sanpada Tel Exch Bldg Sector-10 Jui Nagar, Navi Mumbai |
| JNPT | 27471300 , 27470000 | JNPT Tel Exchange Township,Sector-3, Uran-400707 |
| Taloja | 27410111 | Taloja Tel Exchange, MIDC, Taloja-410208 |
Mumbai MTNL Appellate Authority E-mail Address and Address
| Service Area | Designation of Appellate Authority | E-mail Id |
| Mumbai South Area | S.M. (O.P.)South | agmopsouth@gmail.com |
| Mumbai Central Area | S.M. (O.P.)Central | agmopcentral@gmail.com |
| Mumbai North Area | S.M. (CC)N | agmccn@mtnl.net.in |
| Mumbai East-I Area | S.M. (OP-E I) | agmopel@mtnl.net.in |
| Mumbai East II Area | S.M. (OP-E II) | agmopeast2@gmail.com |
| Mumbai Navi Mumbai Area | S.M. (OP-NM) | agmpgnm@mtnl.net.in |
| Mumbai West-I Area | S.M. (OP-W I) | smopw1@gmail.com |
| Mumbai West II Area | S.M. (CC-W II) | agmccw2@mtnl.net.in |
| Mumbai West III Area | S.M. (S & CC)West III | agmccw3@mtnl.net.in |
| Leased Line Services | ||
| Mumbai, Navi Mumbai, Thane Dist. | SM(LCFC1) | delcfc1@mtnl.net.in |
| Cellular | ||
| Mumbai, Navi Mumbai, Thane Dist. ( upto Dombilvali and | S.M. (CC-1) Mobile Services | tsccbkc@mtnl.net.in |
Area-wise MTNL Customer Service centers in Delhi
| Contact Number | 1504,22221504 |
| E-mail ID | feedback.delhi@bol.net.in, 1504@bol.net.in |
Area-wise MTNL Delhi Email-Id and Address
| Area Name | Address | |
| Bhikaji Cama Place | ambcp@bol.net.in | Bhikajicama Place, New Delhi -110 066 |
| Chanakyapuri | amchy@bol.net.in | Chankyapuri Telephone Exchange, New Delhi 110 021 |
| Hauz Khas | amhk@bol.net.in | Hauz Khas Telephone Exchange Building, NEAR IIT Flyover, New Delhi 110 016 |
| Rajouri Garden | amhn@bol.net.in | 418, 4th Floor, R.G. Telephone Exchange Building, New Delhi – 110 027 |
| Hari Nagar | amhn@bol.net.in | Hari Nagar Telephone Exchange Building, 4th Floor, Hari Nagar, New Delhi 110 064 |
| Janak Puri | amjkp@bol.net.in | Room No.110, Janakpuri Telephone Exchange Building, New Delhi 110 058 |
| Dwarka & Nazafgarh | amdwk@bol.net.in | Dwarika Telephone Exchange Building, Sector-6, New Delhi 110 075 |
| Nehru Place | amnp@bol.net.in | IInd Floor, Nehru Place Telephone Exchange Building, New Delhi 110 019 |
| Okhla | amokh@bol.net.in | Okhla Telephone Exchange, Building, Main Mathura Road |
| Sarita Vihar | amsvr@bol.net.in | Okhla Telephone Exchange, Building, Main Mathura Road, New Delhi 110 065 |
| Shakti Nagar | amsnn1@bol.net.in | 7th Floor, Shakti Nagar Telephone Exchange, New Delhi – 110 033 |
| Rohini | amrhn@bol.net.in | Sh. Rattan Lal, Sanchar Parisar, Sector-3, Rohini, New Delhi – 110 085 |
| Badli | ambadli@bol.net.in | Shri.Sanjay Singhal, Badli Telephone Exchange Building, Badli, Delhi-110042 |
| Narela | amnarela@bol.net.in | 1st Floor, DSIDC Narela, Bhorgarh Tel. Exchange Narela |
| Janpath | amkbn@bol.net.in | Room No.109, Ist Floor, Eastern Court, New Delhi 110 001 |
| Rajpath | amrp@bol.net.in | F-114, Ist Floor, Shastri Bhawan, New Delhi 110 001 |
| Jorbagh | amjb@bol.net.in | Jor Bagh Telephone Exchange Building, New Delhi 110 003 |
| Laxmi Nagar | amln@bol.net.in | Karkardooma Telephone Exchange Building, IIIrd Flr, New Delhi 110 092 |
| Mayur Vihar | dgmcaty@bol.net.in | DDA Shopping Centre, Preet Vihar, Delhi 110 092 |
| Shahdara | amshd@bol.net.in | DDA Market, H PKT, Dilshad Garden, Delhi – 110 095 |
| Yamuna Vihar | amyvr@bol.net.in | Yamuna Vihar, C-10, Yamuna Vihar, Delhi 110 053 |
| Tis Hazari | amth@bol.net.in | Tis Hazari Telephone Exchange Building, Delhi 110 054 |
| Delhi Gate | amdg@bol.net.in | Delhi Gate Telephone Exchange Building,2nd Floor, Delhi Gate, New Delhi 110 002 |
| Idgah | amid@bol.net.in | Idgah Telephone Exchange Building, Room No.207, New Delhi 110 005 |
| Karol Bagh | amkb@bol.net.in | Karol Telephone Exchange Building, Pusa Road, New Delhi 110 005 |
Area-wise MTNL Delhi Customer Care Number
| Area Name | Contact number- Landline | Contact-Mobile | |
| Bhikaji Cama Place | 0124-2254470 | 26187575 | 9868131294 |
| Chanakyapuri | 25884800 | 26885500 | 9868130830 |
| Hauz Khas | 26879457 | 26517171 | 9868137111 |
| Rajouri Garden | 25437788 | 25454848 | 9868133736 |
| Hari Nagar | 25551116 | 25147172 | 9868133330 |
| Janak Puri | 28533808 | 25537272 | 9868134182 |
| Dwarka & Nazafgarh | 25017678 | 25074040 | 9868137678 |
| Nehru Place | 26435363 | 26229966 | 9868133677 |
| Okhla | 22813900 | 9868134202 | |
| Sarita Vihar | 129-2275032 | 26838080 | 9868133456 |
| Shakti Nagar | 28540224 | 26953839 | 9868130066 |
| Rohini | 25492030 | 27251295 | 9013134400 |
| Badli | 25256500 | 27922900 | 9868139292 |
| Narela | 25256500 | 27895200 | 9868139292 |
| Janpath | 0129-2439493 | 27784745 | 9868131493 |
| Rajpath | 22751466 | 23320166 | 9868133600 |
| Jorbagh | 29565454 | 23074451 | 9868131155 |
| Laxmi Nagar | 22238687 | 22433333 | 9868135268 |
| Mayur Vihar | 22378855 | 9013132299 | |
| Shahdara | 22595073 | 22511411 | 9868135073 |
| Yamuna Vihar | 22595073 | 22572323 | 9868135073 |
| Tis Hazari | 27214255 | 22922200 | 9013130330 |
| Delhi Gate | 28042442 | 23981355 | 9013132004 |
| Idgah | 23270101 | ||
| Karol Bagh | 25277374 | 23628080 | 9868137272 |