BSNL Customer Care, BSNL Customer Care Number

BSNL Customer Service Phone Number: Helpline, Complaint, and Toll-Free Number Bharat Sanchar Nigam Limited, or BSNL, is one of India’s oldest state-owned telecommunications companies. On October 1, 2000, the Indian government incorporated it. It offers a variety of services, including mobile voice and internet access, across a countrywide telecommunications network.

BSNL Customer Care

It is India’s largest wireline telecommunications network business, accounting for more than 60% of the market. It is India’s fourth-largest wireless telecommunications company. You could be a BSNL client if you’re reading this. Look into landline options as well. Investigate several methods of contacting BSNL’s customer care and complaint department.

BSNL Customer Care Number

  • BSNL Toll-Free Numbers
BSNL ServiceToll-free numbers
Landline – Other Mobile Network1800 345 1500 
WLL / CDMA1800 180 1502 
GSM Post-Paid / Prepaid1800 180 1503 
Broadband Complaint Booking1800 345 1504 
BSNL – For MPLS & Other Data Services1800 425 1957 
Enterprise Services – MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre18004257007
DND from Landline / Mobile1909


From BSNL mobile or Landline1500
From other operator mobile or Landline1800-345-1500

GSM Postpaid / Prepaid:

Call for GSM/PrepaidContact
From BSNL mobile or Landline1503
From other operator mobile or Landline1800-180-1503


Call for Broadband detailContact
From BSNL mobile or Landline1504
From other operator mobile or Landline1800-345-1504


Call for WLL/CDMAContact
from BSNL mobile or Landline1502
from other operator mobile or Landline1800-180-1502

Enterprise Services( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)

Toll-Free No18004257007
SMS Short CodeFor BSNL – 57007
SMS Other Operators9482157007
Leased Line Call Centre1800-425-1957
  • issues BY E-MAIL (ONLY FOR PAYMENTS): For payment-related issues, send an email to

State-Wise BSNL Customer Care number

You can contact BSNL Customer Care at the numbers provided above if you have any questions. If you have a non-BSNL number, please use the numbers mentioned below.

State NamesBSNL Customer Care number
Andaman & Nicobar03192-233800
Andhra Pradesh040-23201212
Gujarat 079-26481366
Himachal Pradesh 0177-2628880
Jharkhand 0651-2208800
Haryana 0171-2602700
Jammu & Kashmir 0191-2477222/0191-2477789
Karnataka 080-25555111/080-22865300
Madhya Pradesh 0755-2570700
Maharashtra 022-26619001
Odisha 0674-2535399

Sate-Wise Customer Care Email ID

StateBSNL Customer Care email ID
Andaman &
Himachal Pradesh
Jammu & Kashmir
Madhya Pradesh
North East


BSNL is one of the largest and oldest telecom service providers in the country. It has also just begun testing for a 5G network. They are also getting better at answering client complaints. We have updated the customer service and toll free numbers on this site. We have also provided state-specific customer service numbers for your convenience. This will be beneficial to you.


1. How can I call BSNL customer care?

  • You can call Customer Care no. in following ways:
  • For Landline or Broadband call – 1800-345-1500.
  • For GSM Postpaid / Prepaid call – 1800-180-1503.
  • For WLL / CDMA call – 1800-180-1502.

2. How can I complain to BSNL?

There are several ways to complain to BSNL. Call 198, 1500/1/3; these toll-free lines are available through BSNL. You may also contact BSNL through their website. You may file a complaint by completing a form.

3. How can I check my BSNL complaint status?

Customers may find out the status of their complaints via IVRS by dialling the complaint booking number or 198 from any BSNL phone. Many circles also offer SMS notifications.

4. Are there different BSNL Postpaid customer care numbers?

No, please see the following list for contacts via other cell networks. For any post-paid inquiries, you can also call the standard BSNL Customer Care lines.

5. Are there different BSNL Prepaid customer care numbers?

No. Refer to above list to contact through other mobile network. You can also use the BSNL customer care number for any prepaid queries.

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