BSNL Customer Service Phone Number: Helpline, Complaint, and Toll-Free Number Bharat Sanchar Nigam Limited, or BSNL, is one of India’s oldest state-owned telecommunications companies. On October 1, 2000, the Indian government incorporated it. It offers a variety of services, including mobile voice and internet access, across a countrywide telecommunications network.
BSNL Customer Care
It is India’s largest wireline telecommunications network business, accounting for more than 60% of the market. It is India’s fourth-largest wireless telecommunications company. You could be a BSNL client if you’re reading this. Look into landline options as well. Investigate several methods of contacting BSNL’s customer care and complaint department.
BSNL Customer Care Number
- BSNL Toll-Free Numbers
| BSNL Service | Toll-free numbers |
| Landline – Other Mobile Network | 1800 345 1500 |
| WLL / CDMA | 1800 180 1502 |
| GSM Post-Paid / Prepaid | 1800 180 1503 |
| Broadband Complaint Booking | 1800 345 1504 |
| BSNL – For MPLS & Other Data Services | 1800 425 1957 |
| Enterprise Services – MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre | 18004257007 |
| DND from Landline / Mobile | 1909 |
LandLine
| Details | Contact |
| From BSNL mobile or Landline | 1500 |
| From other operator mobile or Landline | 1800-345-1500 |
GSM Postpaid / Prepaid:
| Call for GSM/Prepaid | Contact |
| From BSNL mobile or Landline | 1503 |
| From other operator mobile or Landline | 1800-180-1503 |
Broadband
| Call for Broadband detail | Contact |
| From BSNL mobile or Landline | 1504 |
| From other operator mobile or Landline | 1800-345-1504 |
WLL / CDMA
| Call for WLL/CDMA | Contact |
| from BSNL mobile or Landline | 1502 |
| from other operator mobile or Landline | 1800-180-1502 |
Enterprise Services( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)
| Toll-Free No | 18004257007 |
| SMS Short Code | For BSNL – 57007 |
| SMS Other Operators | 9482157007 |
| Email Id | ebenquiry@bsnl.co.in |
| Leased Line Call Centre | 1800-425-1957 |
- issues BY E-MAIL (ONLY FOR PAYMENTS): For payment-related issues, send an email to portalhelpdesk@bsnl.co.in.
State-Wise BSNL Customer Care number
You can contact BSNL Customer Care at the numbers provided above if you have any questions. If you have a non-BSNL number, please use the numbers mentioned below.
| State Names | BSNL Customer Care number |
| Andaman & Nicobar | 03192-233800 |
| Andhra Pradesh | 040-23201212 |
| Assam | 0361-2736394 |
| Bihar | 0612-2205900 |
| Chhattisgarh | 0771-2229300 |
| Gujarat | 079-26481366 |
| Himachal Pradesh | 0177-2628880 |
| Calcutta | 033-22438000 |
| Jharkhand | 0651-2208800 |
| Haryana | 0171-2602700 |
| Jammu & Kashmir | 0191-2477222/0191-2477789 |
| Karnataka | 080-25555111/080-22865300 |
| Kerala | 0471-2306600 |
| Madhya Pradesh | 0755-2570700 |
| Maharashtra | 022-26619001 |
| Odisha | 0674-2535399 |
Sate-Wise Customer Care Email ID
| State | BSNL Customer Care email ID |
| Andaman & Nicobar | cgm_an@bsnl.co.in |
| Andhra Pradesh | pg_ap_gmo@bsnl.co.in |
| Assam | gmadmin_assam@bsnl.co.in |
| Bihar | gmo_bihar@bsnl.co.in |
| Chhattisgarh | suseelagopi.sg@gmail.com |
| Gujarat | gmnwocfa@gmail.com |
| Himachal Pradesh | app_auth_hp@bsnl.co.in |
| Calcutta | gmsmctd@bsnl.co.in |
| Jharkhand | gmcfajkd@gmail.com |
| Haryana | gm_cfa_hr@bsnl.co.in |
| Jammu & Kashmir | gmcfajk@gmail.com/ gmnwpcmjk@gmail.com |
| Karnataka | appellate_msktk@gmail.com/gmhrabgtd@gmail.com |
| Kerala | gmhrkerala@gmail.com |
| Madhya Pradesh | gm_regulation@bsnl.co.in |
| Maharashtra | gmnwocfa@bsnl.co.in |
| North East | gmhrne1@gmail.com |
| Odisha | gmcfaor@gmail.com |
Conclusion
BSNL is one of the largest and oldest telecom service providers in the country. It has also just begun testing for a 5G network. They are also getting better at answering client complaints. We have updated the customer service and toll free numbers on this site. We have also provided state-specific customer service numbers for your convenience. This will be beneficial to you.
FAQs
1. How can I call BSNL customer care?
- You can call Customer Care no. in following ways:
- For Landline or Broadband call – 1800-345-1500.
- For GSM Postpaid / Prepaid call – 1800-180-1503.
- For WLL / CDMA call – 1800-180-1502.
2. How can I complain to BSNL?
There are several ways to complain to BSNL. Call 198, 1500/1/3; these toll-free lines are available through BSNL. You may also contact BSNL through their website. You may file a complaint by completing a form.
3. How can I check my BSNL complaint status?
Customers may find out the status of their complaints via IVRS by dialling the complaint booking number or 198 from any BSNL phone. Many circles also offer SMS notifications.
4. Are there different BSNL Postpaid customer care numbers?
No, please see the following list for contacts via other cell networks. For any post-paid inquiries, you can also call the standard BSNL Customer Care lines.
5. Are there different BSNL Prepaid customer care numbers?
No. Refer to above list to contact through other mobile network. You can also use the BSNL customer care number for any prepaid queries.